Q: Do you offer free shipping?

A: Yes, we offer free shipping across the Republic of Ireland and the United Kingdom on all orders — no minimum spend required. It’s our way of thanking you for choosing Nordic Essentials. For customers in the UK and Ireland, all VAT and customs duties are already covered through our fulfilment partners, so there are no extra charges upon delivery. The prices you see include all taxes and fees.

Q: When will my order ship?

A: We aim to process most orders within 1-4 business days, if you order before 6 PM GMT, excluding weekends and holidays. Sometimes it can take 4 weeks for larger items like furniture, some light fixtures, mirrors and carpets that need extra care when we pack them. We'll send you a notification when your order ships.

Q: How long will it take for my order to arrive?

A: Once your order is processed, shipping usually takes 8 -14 business days, Monday to Friday. Larger items might take a little longer, the clients will be notified about exact delivery time due to course. We use a pre-cleared VAT and customs process for UK orders, which means no surprise fees and minimal risk of customs delays.

Q: Where can I find my tracking number?

A: You'll receive a tracking number via email once your order has shipped. Please check your spam folder if you don't see it.

Q: How can I track my order?

A: You can track your order using the tracking number provided in your shipping confirmation email. Visit our Track & Trace page and enter your tracking number to view the status of your delivery.

Q: Are there any import fees or taxes I need to pay?

A: For all UK orders, VAT and customs duties are pre-paid via our fulfilment partners. The price you see at checkout is the final price — no additional VAT or import charges will be payable upon delivery. We do not use Delivered Duty Unpaid (DDU) shipping for UK orders, as this can lead to unexpected charges and delivery refusals.
For Irish orders, VAT is included where applicable.

Q: What is your return policy?

A: We offer a 30-day Refund Policy,, including change-of-mind returns where the colour, size or style isn't suitable. For change-of-mind returns, customers are responsible for arranging and covering all direct return shipping costs. This also applies to large furniture and bulky items that may require specialist courier collection. Estimated return costs for items that cannot normally be returned by post are disclosed before purchase. Returned items should be in their original condition, with all accessories and components included, subject to your statutory right to inspect the goods.

Please contact us before returning an item to obtain the correct return address and instructions. We strongly recommend using a reliable, trackable and fully insured courier service. Return shipping must be prepaid, and we do not accept cash-on-delivery returns. Change-of-mind return shipping charges are non-refundable. For UK returns, our approved return process is designed to avoid additional import VAT where applicable.

This policy does not affect your statutory consumer rights. Where an item is faulty, damaged or not as described, Nordic Essentials will cover the appropriate return costs in accordance with consumer law.

Q: Can I return furniture or large items if I change my mind?

A: Yes. Our 30-day returns policy also applies to eligible furniture and bulky items, including purchases where the colour, size or style isn't suitable. For change-of-mind returns, customers are responsible for return transport costs. Larger or heavier items may require a specialist courier collection. Estimated return costs are provided before purchase and depend on the item's size and delivery location. You can arrange your own suitable return transport or contact us for assistance with collection. 

Q: How do I initiate a return?

A: Contact customer service via contact form or email info@nordicessentials.uk with your order number, item details, photos (if applicable), and reason for return. They will guide you through the process.

Q: What items are not returnable?

A: Most products are eligible for our 30-day change-of-mind returns policy. Genuinely custom-made or personalised products may be excluded from change-of-mind returns where permitted by law. Your statutory rights regarding faulty, damaged or incorrectly described goods remain unaffected.

Q: How long will it take to receive my refund?

A: Once your return request is received, we'll provide the relevant return instructions.

Refunds are processed in accordance with our Refund Policy and applicable consumer law. 
 For statutory cancellations, refunds are normally issued within 14 days of receiving the returned goods
or receiving evidence that they have been sent back, whichever is earlier. Your bank or payment provider 
may take additional time to make the funds available.

Q: I didn't receive my refund. What should I do?

A: If you haven't received your refund within 15 business days of approval, contact customer service at info@nordicessentials.uk.

Q: Why is shipping slower than domestic retailers?

A: We offer free shipping within the  Republic of Ireland and the United Kingdom, which can result in slightly longer delivery times due to global sourcing. 

Q: What if my product is damaged upon arrival?

A: Immediately contact us with photos at info@nordicessentials.uk. We will work to resolve the issue.

 

If you can't find the answer to your question, you can always contact us via the contact form,  or email info@nordicessentials.uk.

The customer service replies within 24/48 hours during working days opening hours: Monday to Friday from 09:00 to 18:00 (GMT)